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Deaf / Hard of Hearing Text Service

Westdoc has a text messaging service which allows Deaf / Hard of Hearing people to have independent access to the Westdoc Out of Hours Urgent GP Service.

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The initiative enables access to the Out of Hours GP Service for Deaf / Hard of Hearing clients who require medical attention without the involvement of a hearing person.

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The objective is to provide a safe, cost effective text messaging service which is client /user friendly, efficient and confidential. It enables access to the Out of Hours GP Service for Registered deaf clients.

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How to Register
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  • Pre-registration form is completed by the Patient and posted /emailed to the Westdoc Call Centre Nurse Manager.

  • The patient is registered on the service database with all relevant demographic and medical information.

  • A text message is sent to the patient to confirm registration is completed and the patient is sent the designated Westdoc texting number.

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Westdoc Deaf Texting Application form

Using the Deaf Texting Service
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  • A registered deaf/hard of hearing person can contact Westdoc by sending a brief text message to the designated Westdoc texting number containing the person’s name, present location, the concerning illness and whether or not a visit to a treatment centre is possible.

  • The nurse replies to the text with the appropriate level of care and arranges a treatment centre appointment, home visit or direct referral to hospital, as warranted.

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Link to Irish Text Relay system: https://www.itrs.ie/

Contact Us

Opening Hours

Useful Numbers

Regional Out of Hours

Out of Hours Urgent Calls:

 0818 360 000

 

For all general inquiries:

Call 091 747 700

Or fill in our contact form

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Data Protection Officer:

dpo@westdoc.ie

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Postal Address:

Westdoc Ltd,

Unit 18A Liosban Business Park,

Tuam Road, 

Galway.

H91 FW13

info@westdoc.ie

Office Hours:​

Monday to Friday 

9.30am to 1pm and 2pm to 5.30pm

(excluding bank holidays)

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Out of Hours Urgent Care:

Monday to Thursday

6pm to 9am

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Weekends:

6pm Friday to 9am Monday 

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Bank Holiday Weekends  

6pm Friday to 9am Tuesday

University Hospital Galway:  

+353 (0)91 524222

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Mayo University Hospital: 

+353 (0)94 9021733

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Portiuncula Hospital: 

+353 (0)90 964 8200

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Sligo University Hosptial: 

+353 (0)71 917 1111

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Merlin Park Hospital: 

+353 (0)91 544544

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Waiting List Call Centre:

+353 (0)91 893300

South & South West (Kerry, Cork)

0818 355 999

www.southdoc.ie

 

South East Care Doc

0818 300 365 or 0818 365 399

www.caredoc.ie

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Kildare & West Wicklow

045 848 701

www.kdoc.ie

 

Mid-West Shannondoc

0818 123 500

www.shannondoc.ie

 

North East (Cavan, Louth, Meath & Monaghan) Nedoc

1800 777 911

www.nedoc.ie

© 2019 by Westdoc.

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