Westdoc
Out of Hours Urgent GP Care
0818 360 000
Deaf / Hard of Hearing Text Service
Westdoc has a text messaging service which allows Deaf / Hard of Hearing people to have independent access to the Westdoc Out of Hours Urgent GP Service.
The initiative enables access to the Out of Hours GP Service for Deaf / Hard of Hearing clients who require medical attention without the involvement of a hearing person.
The objective is to provide a safe, cost effective text messaging service which is client /user friendly, efficient and confidential. It enables access to the Out of Hours GP Service for Registered deaf clients.
How to Register
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Pre-registration form is completed by the Patient and posted /emailed to the Westdoc Call Centre Nurse Manager.
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The patient is registered on the service database with all relevant demographic and medical information.
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A text message is sent to the patient to confirm registration is completed and the patient is sent the designated Westdoc texting number.
Using the Deaf Texting Service
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A registered deaf/hard of hearing person can contact Westdoc by sending a brief text message to the designated Westdoc texting number containing the person’s name, present location, the concerning illness and whether or not a visit to a treatment centre is possible.
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The nurse replies to the text with the appropriate level of care and arranges a treatment centre appointment, home visit or direct referral to hospital, as warranted.