If you need out of hours GP Care:

Phone 1850 365000 or 091747710 you will get through to a call centre (please note at busier periods you may be on hold for a period).

All calls are recorded 

Your call is initially answered by a Call Handler who will ask a number of questions. Where possible please have the following information regarding the patient available: 

  • Telephone number  

  • Date of Birth

  • Patients Name

  • Patients Address

  • Patients Current Location

  • Phone number to be contacted on, if different from above

  • Patients Medical Card Number                

  • A brief description of the patients complaint

​​

After you provide details to the Call Handler, you will be asked to hang-up and await a call back from the Nurse. The Call Handler should give you an indication of expected waiting time for the Nurse to call you back. Please keep the contact phone number free so the nurse can get through to you. If the patient’s condition deteriorates before receiving a call back, phone back on 1850 365 000 again. 

 

All urgent calls receive priority. The Telephone Triage Nurse is the first point of clinical contact the patient /caller has with the Westdoc service.

 

The Nurse returns calls in rotation, based on urgency. The Nurse asks a sequence of questions to obtain information to make an assessment and a clinically safe decision.

The Nurse may:

 

  • advise the patient /caller over the telephone, consulting the Doctor if needed.

  • advise the patient /caller to see their own GP, during surgery hours.

  • make an appointment for the patient / caller to receive a call-back from the Doctor for further telephone advice.

  • make an appointment for the patient / caller to receive a video consultation from the Doctor.

  • make an appointment for the patient to see the on duty Doctor, in a Westdoc treatment center.

  • make an appointment for the patient to receive a home visit from the Westdoc Doctor on duty.

  • direct the patient to the emergency department, arranging an ambulance, if necessary.

 

If offered an appointment for a Video Consultation appointment, you can watch the video below for details of what to expect.

Details of your contact with Westdoc are automatically forwarded to your own doctor. 

 

If you are given an appointment and you have a valid Medical Card, GP Visit Card or U6 GP Visit Card you must bring it with you or you may be charged

All patients are expected to be polite and courteous to all members of staff, doctors, nurses etc. Abusive language and behaviour is not acceptable. Patients who are consistently abusive or threatening to members of staff and/or doctors in the centres or on the phones may be prevented from using the service in the future.

Contact Us

Opening Hours

Useful Numbers

Regional Out of Hours

Out of Hours Urgent:

Call 1850 365000 

 or     091 747710

For all general inquiries:

Call 091 747 700

Or fill in our contact form

Data Protection Officer:

Matt Breslin 

+353 64 6691974

Matt@westdoc.ie

Postal Address:

Westdoc Ltd,

Unit 18A Liosban Business Park,

Tuam Road, 

Galway.

H91 FW13

info@westdoc.ie

Office Hours:

Monday to Friday 

9.30am to 1pm and 2pm to 5.30pm

(excluding bank holidays)

Out of Hours Urgent Care:

Monday to Thursday

6pm to 9am

Weekends:

6pm Friday to 9am Monday 

Bank Holiday Weekends  

6pm Friday to 9am Tuesday

University Hospital Galway:  

+353 (0)91 524222

Mayo University Hospital: 

+353 (0)94 9021733

Portiuncula Hospital: 

+353 (0)90 964 8200

Sligo University Hosptial: 

+353 (0)71 917 1111

Merlin Park Hospital: 

+353 (0)91 544544

Waiting List Call Centre:

+353 (0)91 893300

South & South West (Kerry, Cork)

1850 335 999

www.southdoc.ie

 

South East Care Doc

1850 334 999

www.caredoc.ie

Kildare & West Wicklow

1890 599 362

www.kdoc.ie

 

Mid-West Shannondoc

1850 212 999

www.shannondoc.ie

 

North East (Cavan, Louth, Meath & Monaghan) Nedoc

1850 777 911

www.nedoc.ie

© 2019 by Westdoc.